Anaheim Islander Inn and Suites - Frequently Asked Questions

Do you have accessible rooms?

We do have accessible rooms. Our accessible rooms have two queen sized beds, a handicap accessible bathroom, and are located on the first floor. When booking online, please select the accessible room type. If you have any special needs or requests, please contact our front desk
to make arrangements. We are happy to accommodate your needs as best as we can.

What is the Check-in & Check-Out time?

Your room will be ready by 2:00 pm. If you book directly, we may be able to get you in a bit early, you can at least leave your luggage and/or your car to begin your Anaheim Adventure. Check-out is time is 11am.

If we arrive early, can you check us in?

Yes, depending on availability. You may store your luggage at the front desk before your actual check-in time if you are dropped off and need this service.

Is there a place to store our luggage after check out?

Yes, you may store it at our front desk.

Do you provide breakfast? What’s in your breakfast?

Yes, free continental breakfast is provided from 7-9 am daily. Grab and go basic continental breakfast includes pre-packaged pastries, loaf lemon cakes, chocolate, banana and blueberry muffins, coffee, tea, hot chocolate, oatmeal, Granola Bars, bananas and orange juice.

How do I get to the park from the hotel?

Walking takes around 10 to 15 minutes depending on the pace. Please visit https://rideart.org for the On Demand Shuttle Service to Disneyland Resort. Tickets are available online.

Is there a shuttle from the airport?

Shuttle One offers direct nonstop transportation to the Anaheim Resort from Los Angeles (LAX), John Wayne Orange County (SNA) and Long Beach (LGB) airports. No looping the airports – pick up and GO! Reservations required. phone # 310 670 6666 OR 800 400 7488

Can I walk to Anaheim Convention Center from Anaheim Islander Inn ?

We are located within the block of the Anaheim Convention Center, just a short walk down Katella Avenue to reach the main entrance. We think it is faster and easier than parking in the Convention Center parking lot.

Is there a penalty for canceling/modifying the reservation?

Our standard cancellation policy is 48 hours prior to arrival date to avoid penalties. If you Book Directly, reservations can be cancelled 24-hours prior to arrival,

How can I purchase Disney tickets?

We sell Disney Park Hopper tickets here at the front desk. Or you may purchase Disney E-tickets through our website by selecting the Disney tickets tab for your convenience. https://disneyland.disney.go.com/reservations/comm-affiliates/admission/tickets/?partnerId=300046182

Is my credit card charged when I make an online reservation?

Your credit card is NOT charged when you make a reservation. It is simply requested in order to guarantee your room. Once you arrive at the hotel, you will have the option to pay however you want.

Can I make a reservation without a credit card?

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

How do I know if my reservation is confirmed?

As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.

How can I make a special request?

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.

How do I cancel or modify my reservation?

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.

Are my credit card and personal details safe?

Yes, when you book your stay via the INNsight.com booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

What are your hotel policies?

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.

Can I use another party's authorized credit card to pay for my room?

Yes. However, our hotel will only recognize a credit card on which the authorized payee’s name is clearly present and visible, copy of the payee’s identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.

What if I would like to make a group reservation?

We consider a group to be a reservation of 6 rooms or more. For any group reservations, we request that you contact us directly or use the form that is spawned when you select 6+ rooms in the Check Availability function above.